From checking the details before ordering to help after delivery, here is your guide to shopping with LUXVANE.
Shipping and estimated delivery
Standard shipping within Japan is free. International shipping and optional paid delivery services are calculated at checkout. Orders are dispatched from our overseas warehouse within 1–3 business days after confirmation, unless the product page states a different lead time. Delivery usually takes 5–10 days after dispatch; international transit times vary by destination, carrier and customs. A tracking number is provided after dispatch.
For items in the general international shipping profile, orders over 2 kg cannot be shipped. Watches have a separate shipping profile. Availability and the final charge for mixed orders are shown at checkout.
Customs duties or import charges may be payable by the customer. Delivery dates and time slots cannot be specified.
Materials, sizing and accessories
Moissanite is distinct from diamond. Stone type, metal, movement, water-resistance markings and accessories vary by product. Check the description and options before ordering.
Compare chain and bracelet dimensions with your wrist or neck measurements. One inch equals 2.54 cm. Ask about ring sizing or strap adjustment before ordering, and include the product name and desired size.
Gold-colored or coated finishes do not mean solid gold. Actual colors may differ from photos due to screens and lighting.
Payment and order details
Available payment methods, final totals and payment deadlines are shown at checkout. Check the quantity, color, size and delivery address before placing your order.
Faults, returns and exchanges
Report damage, faults or an incorrect item within 14 days of delivery. We cover return shipping for such issues. An exchange is provided if stock is available; otherwise a refund is issued. Refunds or exchanges are processed within 14 business days after the returned item has been checked.
Our store policy does not accept returns or exchanges for a change of mind, size or preference. Contact us before returning anything and follow our instructions. See our returns policy for applicable terms and consumer rights.
Contact us
Monday–Friday, 10:00–18:00 JST, excluding Japanese public holidays. Contact us by email or the form; telephone support is not available.
For order enquiries, send your order number, name and question. For defects, include photos and a description of the issue. Do not send card numbers or security codes.
Seller and personal information
Seller: Haruyo Shimizu (清水春代), LUXVANE. See our legal notice for the address and contact details, and our privacy policy for information about personal data.